Support : Email Setup
What is Email?
Email is "Electronic mail", and in general is just called "mail" on the Internet. It is used primarily as a communication tool for sending text messages between people, and can also be used to send small files as attachments to emails. It takes an email about 5 to 15 minutes to reach a recipient, depending on how busy the Internet and Mail Servers are.
How can I read/send email?
You can either download Mail Client software, or use the Webmail System in our Control Panel section.
Downloading Mail Client software
To check and send email, you need a mail client. The following is a list of places to get email clients:
- Netscape Messenger: Free, part of the Netscape Communicator package **Recommended**
- Microsoft Outlook 97, 98, 2000: Commercial, bundled in the Microsoft Office package, or can be purchased individually
- Outlook Express: Free, bundled with Internet Explorer 5 and up **Recommended**
- Eudora Pro 4.x: Free/Commercial, a product by Qualcomm
- Tucows Email clients: Large list of Email clients
Email Client Settings
All POP3 and IMAP compliant software will work with our mail servers. The information below will help you set up most email clients.
Remember to replace "emailaccount" with your email account (eg. john) and "yourdomain.com" with your domain (eg. phone.com):
General Settings
Incoming Mail (POP3) Server: mail.yourdomain.com
Outgoing Mail (SMTP) Server: mail.yourdomain.com
Account Name / Login Name: emailaccount@yourdomain.com
Email Address: emailaccount@yourdomain.com
Reply Address: emailaccount@yourdomain.com
Password: the password for emailaccount@yourdomain.com
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Note about Sending Email
To send email using your Outgoing (SMTP) Mail Server (eg. mail.yourdomain.com), you MUST check your email first. By checking your email, your mail server remembers who you are, and allows you to send email for around 15-20 minutes. After that period of time, you are logged out, so if you want to send email you simply need to check your email again. You will also need to check your email first if you disconnect from the internet, and then reconnect. This step is required so that spammers (people who abuse mail servers) cannot use your mail server.
Alternatively, you may use your ISP's (Internet Service Provider) Outgoing (SMTP) Mail server. This could be mail.aol.com or smtp.yourisp.com . Call your ISP and ask them what their "Outgoing Mail Server" is. Some ISPs force you to use their Outgoing (SMTP) Mail server, so you have no choice but to use their mail server. Generally there is no problem in doing this, and to the person receiving your email there is no difference anyway.
(Note: technically, when you authenticate yourself with the incoming mail server, your IP is recorded and sent to the outgoing mail server. The outgoing mail server will then allow your IP address to send email for approximately 20 minutes. After that time it flushes the IP address out.)
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Netscape Messenger
- From the Edit menu on the toolbar, select "Options"
- Open the "Mail & Newsgroup" category and select "Mail Servers"
- Click "Add" to display the Mail Server Properties dialog box.
- In the Incoming Mail Server box, type "mail.yourdomain.com"
- In the Outgoing Mail Server box, type "mail.yourdomain.com"
- Under Server Type, click the drop-down list and select POP3
- Under User Name, type
"emailaddress%yourdomain.com" (Note: notice the percent symbol)
- Check "Remember password" so you don't have to re-enter your password each time you start Messenger. You will be prompted for your password initially
- When prompted for your password, enter your emailaccount@yourdomain.com password
- Click "OK"
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Microsoft Outlook 97, 98, 2000
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Outlook Express (IE 5)
- From the Tools menu, choose "Account"
- Select the Mail tab
- Click the "Add" button
- From the Add menu, click "Mail"
- In the text box labeled "Display Name," type your name and click "Next"
- In the Email Address box, type "emailaccount@yourdomain.com"
- Select "POP3" to answer the question "My incoming mail server is a…"
- In the Incoming (POP3 or IMAP) box, type "mail.yourdomain.com"
- In the Outgoing (SMTP) box, type "mail.yourdomain.com"
- Click "Next"
- In the Account Name box, type emailaccount@yourdomain.com
- In the Password box, type the password for emailaccount@yourdomain.com
- If you want Outlook Express to remember your password, then check the appropriate box
- Donot check the "Log on using secure password" box
- Click "Next"
- Click "Finish"
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Eudora Pro (Version 4.x)
- Click on the Tools Menu and select "Personalities"
- Right click in the Personalities box (on the left of the screen) and select "New"
- The New Account Wizard will take you through the set up
- Use the following settings:
- Personality Name: My New Email Account
- Account Settings: select "Create a new account"
- Personal Information: enter your name
- Email Address: enter "emailaccount@yourdomain.com"
- Login Name: enter "emailaccount@yourdomain.com"
- Incoming Email Server: type "mail.yourdomain.com" Make sure that POP is selected at the bottom
- Outgoing Email Server: type "mail.yourdomain.com"
- Click the "Finish" button when you are done.
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Using IMAP
IMAP is a different protocol from POP3. They are functionally similar, but have a few distinct differences. With POP3, mail is downloaded and manipulated on the client side (your computer). With IMAP, mail is kept on the mail server. Manipulating email with POP3 is faster because the mail is on your computer; with IMAP, commands must be sent over the internet to the mail server. Furthermore, with POP3 you can use many types of mail software functions (eg. search all email messages for a certain word) because the mail is on your computer and the protocol is well supported, while with IMAP you are limited because the mail is stored on the server, and less software works with it.
However, if you need to access your email from many different places (eg. home, office, while traveling), IMAP may be more suitable because you can read your mail from anywhere as the mail is stored on the mail server. Keep in mind that there is less privacy with IMAP as the email is constantly re-sent to you every time you access it, so there is a higher chance that someone will read your message during transit.
In most cases, to use IMAP you simply need to replace all instances of "POP3" with "IMAP". However, Netscape Messenger has a few known bugs that does not allow "Get New Messages" to work all the time. Microsoft Outlook does not support the NAMESPACE server extension properly so you have to configure many settings manually. Due to these reasons we do not directly support IMAP. If you are still interested in using IMAP, you may find additional help at IMAP Client Notes.
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